Please read each section carefully and if you are not able to find an answer to the question you have below, feel free to contact our friendly support team at service@outtoystore.com.
[Important Notice] - PLEASE READ:
DO NOT overcharge your vehicle. DO NOT leave the charger on more than the suggested charging time on the product manual. The warranty cannot cover overcharging the battery / wall charger. It's also very dangerous to charge over the recommended time.
ORDER QUESTIONS
I'm not sure which ride-on car will be suitable for my child. Can you advise?
Picking the appropriate ride-on car for your child is based on the weight and size of your child. 12v ride-on cars are most appropriate for kids 3-6 (based on size of child and car model - please consult with our support team).
Give us a call or email us more details and tell us more about your requirements and we'll recommend the best products (in accordance with your budget).
Do you have a physical storefront or warehouse where I can come pick up my order?
No. We do not allow our customers to pick up orders from our warehouses. All of our orders are shipped out directly to you which is what allows us to avoid the costly markups needed to cover expensive retail showroom costs and keep our prices as low as possible.
Are you an authorized dealer?
Yes, we are an authorized dealer. OutToyStore is authorized to sell kids ride on car products on our website. This means that you receive the manufacturer warranty when you purchase from OutToyStore.com.
How will I know if my order has been processed?
After your purchase, you will receive a confirmation email with the details of your order. In the case that you don't immediately receive an order confirmation email, please email or call us.
Do you take large orders?
We accept bulk and large orders but we recommend that you call us first so we can offer you our special pricing and make sure we have the right amount of products in our inventory. If we don't, we can provide you with an updated expected time of delivery and get you taken care of right away.
Do you offer bulk pricing?
We offer special pricing for larger orders - simply call us or email us at service@outtoystore.com to talk to one of our specialists.
Can your Ride-On cars handle rain and water?
No, we strictly advise to avoid water and rain as these plastic toys are made with electronic components, damage will occur to the components and the but you should not have direct contact with rain or water as it will damage the vehicle. Store the vehicle in a dry area like inside the garage or closet space when it's not being used. Do not wash the ride-on car with a spray or power washer as this could damage the vehicle. You may hand wash the vehicle with a washcloth or sponge but be careful not to get the dashboard and electronic parts wet, always keep the electronic components dry and never drive in the rain.
SHIPPING QUESTIONS
How long will it usually take to receive my shipment?
We ship out your order within 1-3 business days from either our west coast or east coast warehouse, in most cases we ship them our immediately. Please note that shipping days do not include the Order Day, weekends, nor holidays. If we encounter stock issues with your order, someone from our Customer Support team will reach out to you immediately.
The average shipping time usually takes 3-8 business days depending on the location of delivery amongst the accepted 48 states (Ex. Alaska & Hawaii).
I'm not in the USA. Can you ship the kids cars to my country?
Unfortunately we do not accept international orders at this time.
How are the kids cars shipped?
KidCarShop products arrive in a box partially assembled. Please follow the assembly instructions.
Will I receive a tracking number?
You will receive a tracking code as soon as the package has been shipped.
PAYMENTS
What payment options do you support?
We accept all major credit cards and PayPal payments.
How do I know that my purchase is secured online?
We take customer privacy and security very seriously. We utilize the latest Secure Sockets Layer (SSL) encryption protocol. This protects our customer information such as credit card numbers, names, and addresses during the exchange between your computer and our server.
All of our customers’ credit card transactions are processed through the SSL secure server.
RETURNS
Am I eligible for returns?
Yes, the product must be in its unused and original packaging. Contact us within 7 days of receiving your order, and we'll help you with your return.
How can I return a product/order?
Please Read: AFTER 30 DAYS, OUTTOY CANNOT ACCEPT RETURNS.
Click here to learn more.
ASSEMBLY
The product is assembled but it's not turning on?
Don't forget - to prevent injuries, parental supervision is required AT ALL TIMES. Read the product manual guide carefully and use the safety features such as seatbelts and the parental override remote control. Parents are fully responsible for his or her child’s safety and supervision is required at all times. OutToy is not liable for the safety of the children, all parents must decide whether to allow his or her child to operate ride on car toys based on the child’s maturity, ability, skill, and health condition prior to riding the vehicle.